Privacy policy

When you request an acquisition review, we collect your name, work email, practice city and province or territory, discussion topic and message. You can also provide your role, practice name and public website address. We use this information to understand your request, respond and arrange the review with you.

Website submissions are delivered through our website's automation to Jason Ngo's Gmail inbox. If you email us directly, we receive the information you include in your email and use it to handle your inquiry.

When you send an inquiry, we save the submitted form and a request reference in your browser’s session storage so an interrupted request can be checked without sending it twice. We remove this saved copy after a confirmed result; it otherwise remains for the browser session. If the result is uncertain, keep the tab open and use Check request status, or contact us with the request reference. We do not save an unsent form draft this way.

We also keep a server-side request record to manage receipt, delivery and recovery. It includes your submitted information, the inquiry notice and any separate newsletter choice, the submission time and source, and delivery status. A request reference does not by itself confirm that an email reached an inbox.

Submitting a request does not confirm a meeting or sign you up for marketing emails. We agree the review arrangements with you separately.

Please share general business information only. Do not send patient names, health information, clinical records, passwords or account credentials through our website or general inquiry email. If you send sensitive information by mistake, contact hello@crownstonemarketing.com so we can address it.

If you choose to receive our newsletters and promotional emails, we keep a subscription record and use Resend to send those emails. The record includes your email address, the signup notice, and the time and source of signup. You can unsubscribe at any time using the link in our emails or by contacting hello@crownstonemarketing.com. You can request an acquisition review without signing up for marketing emails.

Unsubscribing stops future marketing sends. We retain a limited record of your choice so that retrying an earlier request does not sign you up again. Contact us if you later wish to subscribe again.

Our marketing emails use tracking pixels and tracked links through Resend to measure email opens and link clicks. These records can be linked to your email address. We use this information to understand engagement and improve our emails.

Google Analytics 4 and Vercel Analytics are not enabled on this website. We do not currently use website analytics cookies or send website interaction events to Google Analytics.

We do not use advertising cookies or pixels on this website. Google Ads and Meta tracking are not enabled.

Optional website analytics and advertising tracking are not enabled, so there is no website tracking choice to make at this time. You can browse the website and send an inquiry without enabling optional tracking.

Email subscriptions are managed separately. Use the unsubscribe link or contact us to stop marketing emails. If we enable optional website tracking later, we will update this policy and provide the applicable notice and choices before activation.

Jason Ngo handles inquiry submissions and subscriber information. As our team grows, authorized Crownstone Marketing team members may also access this information when needed for their work. We also use the service providers described in this policy to operate the website and handle communications.

Google provides Gmail for our inbox. Google Analytics 4 and Google Tag Manager are not enabled on this website. Resend delivers website inquiries to our inbox and sends the marketing emails described above. Vercel hosts our website and runs its form-processing services. Supabase hosts our website database, including inquiry, subscription and delivery records. Vercel Analytics is not enabled. Their privacy information is available from Google, Resend, Vercel and Supabase.

Our website database is configured in Canada Central. Our website’s form-processing services run in the United States. These locations do not mean that all provider processing, account information or support access is limited to those regions. Learn how Google uses information from sites that use its services.

Information may be processed outside Canada, including in the United States, where privacy laws may differ and information may be subject to lawful access by local authorities. Contact Jason at hello@crownstonemarketing.com for information about our policies and practices concerning service providers outside Canada, including their collection, use, disclosure and storage of personal information.

We may also disclose information when required or permitted by applicable law, including when responding to a lawful request. We assess the authority and scope of such requests before responding.

We keep inquiry information for as long as reasonably needed to respond to your request and meet related business or legal requirements. When it is no longer needed, we securely delete it or remove identifying details.

We keep subscription and email-engagement information while reasonably needed to manage the subscription and the purposes described above. After an unsubscribe, we may retain a limited record of the request and consent history to respect your choice and meet applicable requirements. Unsubscribing stops marketing emails; it does not automatically erase every existing record.

We limit team access to the information needed for assigned work and use appropriate account controls and confidentiality practices. We review access when responsibilities change. No method of online transmission or storage is completely secure.

If we learn of a privacy incident, we assess it, take steps to address it, and notify affected people or the appropriate authority when required by law.

You can contact hello@crownstonemarketing.com to request access to or correction of your personal information, ask us to delete it, withdraw consent, or raise a privacy concern. Jason Ngo handles these requests. We may ask for information reasonably needed to verify your identity. We respond within the time required by applicable law and explain any limits on what we can provide or delete, including information we need to retain for legal reasons.

You can also contact the privacy regulator responsible for your concern. In Alberta, this is the Office of the Information and Privacy Commissioner of Alberta. The Office of the Privacy Commissioner of Canada provides information about federal privacy rights and how to find the appropriate authority.

We update this policy when our practices or applicable requirements change. The published policy will show its update date. We provide additional notice and obtain consent where required for a material change.

Jason Ngo — privacy contact
Empyrius AI Corp, operating as Crownstone Marketing
hello@crownstonemarketing.com

Mailing address:
47 Magnolia Way SE
Calgary AB T3M 3E4
Canada